FAQ'S
🕯️ CANDLE-MAKING WORKSHOPS
📍 Where & When
Workshops take place inside our Canterbury store — 20 Sun Street, CT1 2HX — right by the Cathedral. Each class lasts around 60–90 minutes depending on group size.
We run several sessions each week, and they fill fast, especially weekends. If your preferred date isn’t showing online, email hello@turnoffthelights.co.uk and we’ll try to work some wax magic.
💫 What’s Included (£45 pp)
• All materials to pour two full-sized soy candles in your choice of scent and vessel
• A welcome drink on arrival (you’re welcome to BYOB too)
• Custom label printing and gift bag to take your creations home
• Full step-by-step guidance from our team — no experience needed
👯 Group Sizes & Age Policy
• The table seats 10 guests max, so every space counts — one seat = one maker.
• Workshops are designed for ages 12+, though children over 5 are welcome at designated family sessions only.
• Under-16s must be accompanied by a paying adult.
• Unfortunately, babies and prams aren’t permitted — our space is cosy, with open flames and hot wax.
🪩 Workshop Rules & Etiquette
We love that our workshops feel relaxed and social, but we also want them safe and enjoyable for everyone. Please take a moment to read before booking:
1. Alcohol
You’re welcome to bring your own drinks (we’ll happily chill your prosecco 🥂), but please drink responsibly. Anyone overly intoxicated may be refused entry or asked to leave, and no refund will be given.
2. Babies & Prams
For safety and comfort reasons, workshops aren’t suitable for babies or prams. Hot wax + open flames + tiny spaces = not ideal.
3. Footwear
Flat shoes only, please. The floor can get slippery when we pour.
4. Respect the space
We’re a relaxed candle studio, please be mindful of noise, language and other guests sharing the table.
5. Arrivals
Please arrive on time for your session, no earlier or later as we often run back to back workshops with only a short break in between. Anyone who arrives more than 30 mins late will not be able to participate.
6. Toilets
We don’t have customer toilets on-site. The nearest facilities are just around the corner in Whitefriars Shopping Centreor inside M&S on the High Street & Fenwicks — both less than a 2-minute walk away.
7. Personal belongings
Space is limited; please keep bags and coats tucked safely away. We can’t take responsibility for personal items.
8. Refunds & Transfers
Our cancellation and transfer policy applies in all circumstances (see below).
💌 Booking, Cancellations & Vouchers
• Bookings must be made in advance via our website. Walk-ins are accepted only if space allows.
• Cancellations: Unfortunately we can’t offer refunds once booked.
• Reschedules: One free transfer is available if requested at least 7 days before your workshop. Within 7 days, a £10 admin fee applies.
• No-shows or late arrivals can’t be refunded or rescheduled.
• Gift Vouchers: Redeemable online for any available workshop. Vouchers are valid for 12 months from purchase and cannot be extended.
🎁 Collecting Your Candles
You’ll take your finished candles home the same day, beautifully packaged and ready to enjoy.
If you can’t take them with you, we can hold them for up to 30 days free of charge. After that, any uncollected candles are donated.
🥂 Private & Corporate Bookings
We host everything from hen parties and birthdays to team socials.
Private sessions are available 10 guests (or more off-site).
For bespoke events, larger groups or brand collaborations, email hello@turnoffthelights.co.uk and we’ll create something special.
🕯️ CANDLE CARE & SAFETY
Because we know you’ll want every last flicker to last beautifully.
Before first burn
Trim your wick to ¼ inch and let the wax melt fully across the surface to prevent tunnelling.
While burning
• Keep candles on a flat, heat-resistant surface.
• Never burn for more than 4 hours at a time.
• Always remove decorative toppings (petals, fruit, crystals) before lighting.
• Keep away from drafts, curtains, and curious pets.
• Never leave a candle unattended.
After burning
• Stop burning when about ½ inch of wax remains.
• To clean your vessel, freeze overnight and pop out leftover wax. Wash with warm soapy water and reuse or refill.
Once your candles have been poured and decorated, they’re entirely your responsibility. We’ll guide you on safe-making practices, but the final design — including any toppings or decorations you choose to add — is up to you. We can’t be held liable for how your candles look, smell, or perform once they leave our studio. Please follow the safety instructions given during the workshop and those printed on your candle label before lighting.If you’ve added decorative items (like dried fruit, petals, glitter, etc.), remember these are for display only — remove them before burning.
🏪 SHOP INFORMATION
Address:
Turn Off The Lights, 20 Sun Street, Canterbury, CT1 2HX
Opening hours:
As a small independent studio, our hours can vary — especially during private events.
The most accurate times are always listed on Google and Instagram.
Accessibility:
Our shop is in a historic building with one small step at the entrance and narrow walkways.
Unfortunately, we’re unable to accommodate prams or wheelchairs inside the workshop space.
Toilets:
There are no public toilets on-site. The nearest are in Whitefriars shopping centre or The Beaney.
Parking:
The nearest car parks are Whitefriars, St Radigunds, or Castle Street (all a 3–5 minute walk).
Dogs:
Well-behaved dogs on leads are welcome in the shop area (just not at the pouring table).
💌 ONLINE ORDERS & RETURNS
Shipping:
We currently ship UK-wide using Royal Mail. All candles are made to order please allow 3 days for your order to be fulfilled and orders are usually dispatched within 3–5 working days from then.
Returns:
We can accept returns within 14 days on unused candles in original packaging.
Personalised or used candles, as well as workshop tickets, are non-refundable.
Damages:
If something arrives damaged, please email a photo to hello@turnoffthelights.co.uk within 48 hours and we’ll sort it for you.
🤝 WHOLESALE, STOCKISTS & COLLABS
We love partnering with like-minded businesses.
If you’d like to stock our candles or create a custom scent or vessel, email hannah@turnoffthelights.co.uk with your ideas.
💬 STILL GOT QUESTIONS?
Pop us an email at hello@turnoffthelights.co.uk or message us on Instagram @turnoffthelightsofficial — we usually reply faster than a candle burns out.